FAQ

What materials are SCELLÉ bags made from?

Each SCELLÉ piece is crafted using premium, carefully selected materials chosen for their longevity and refined appearance:

• Epsom-textured premium cowhide leather celebrated for it's elegant structure and exceptional durability.

• Soft suede lining  offering a
velvety, luxurious interior finish.

• Premium gold-finished hardware 
bespoke metal detailing designed to complement our sculptural
silhouettes.

These materials are sourced with intention and brought to life by
experienced artisans to ensure every SCELLÉ piece meets the highest standard of
quiet luxury.
Are SCELLÉ bags handmade?

Yes. Every SCELLÉ piece is finished by hand, combining traditional craftsmanship
with modern precision to achieve our signature sculptural form and refined
detailing.
Where are SCELLÉ bags designed and produced?

All SCELLÉ designs originate in the Netherlands.

Production is carried out by expert artisans who specialize in luxury
leatherwork, ensuring thoughtful construction and consistent quality.
How do I care for my SCELLÉ bag?

To preserve its beauty:

  • Store
    your piece in its dust bag when not in use.
  • Keep it
    away from direct sunlight and moisture.
  • Avoid
    prolonged exposure to sharp objects or friction.

    Natural variations in the leather are a hallmark of genuine material and
    add character to your piece.
Do you offer returns or exchanges?

Yes. Returns and exchanges are accepted within 14 days of delivery,
provided the item is unused and in its original packaging. Please contact our
support team for assistance.
How long does shipping take?

Orders are processed within 1–3 business days. Delivery times vary
by region.

Tracking information is sent once your order has been shipped.
Do you ship internationally?

Yes. SCELLÉ ships worldwide. Shipping costs and timelines are calculated at
checkout.
Can I modify or cancel my order?

If your order has not yet shipped, we will do our best to assist with any adjustments.
Please reach out as soon as possible after placing your order.
 Are SCELLÉ styles limitededition?

Many SCELLÉ designs are produced in small, intentional batches to maintain exclusivity and uphold our standard of luxury craftsmanship.

Once sold out, some colors or editions may not return.
How do I know my SCELLÉ bag is authentic?

Authentic SCELLÉ pieces come with our signature detailing, branded dust bag, and craftsmanship certification. We do not authorize third-party resellers; all purchases should be made directly through SCELLÉ’s official channels.
Will sold-out items be restocked?

Certain signature pieces may return, but seasonal colors and limited editions often do not.
You may sign up for restock notifications on the product page.
Do you offer gift packaging?

Yes. All SCELLÉ pieces arrive beautifully packaged  inspired by the elegance of sealed correspondence making every unboxing feel personal and refined.